Thank you for shopping with ZSSFW. We want you to love your purchase, but if you are not completely satisfied, we are here to help. Please read our returns policy carefully to understand your rights and obligations.
Items must be returned within 30 days from the date of receipt. To be eligible for a return, your item must meet the following conditions:
Some items are non-returnable due to health and hygiene reasons. These include:
To initiate a return, please contact our customer service team at [email protected] with your order details and the reason for return. We will provide you with instructions on how to proceed.
Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.
Please retain your postal receipt and tracking information until your refund has been processed.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
If you have any questions about our returns policy, please contact us at [email protected] or call us at 1-800-ZSSFW-01.
We appreciate your understanding and cooperation in this matter.